At Pastelbliss, your shopping experience is important to us. This Shipping and Delivery Policy outlines how your orders are handled, packed, and delivered—ensuring clarity and confidence as you shop with us. Managed by Zenswift Craft, this platform is designed with your convenience in mind. Whenever we use the terms “we,” “us,” or “our,” it refers to Pastelbliss, and “you” refers to you, our valued customer.
We proudly deliver to all regions within India. Our logistics partners work diligently to reach even the most remote areas. While our current operations are limited to domestic locations, we are constantly working on future enhancements to broaden our delivery network.
Once your order is placed, our team begins processing it within 1 to 2 business days, excluding weekends and national holidays. After confirmation, we send you a notification via email detailing your purchase and the expected delivery timeline. Depending on your region, delivery typically takes between 3 to 8 business days.
In case delivery cannot be completed—due to reasons such as incorrect address information, unavailability at the delivery location, or rejection of the parcel—our courier partner will make additional attempts to deliver. If all delivery attempts are unsuccessful, the parcel is returned to our facility. Should you wish to request re-delivery, please note that an extra shipping fee may be applicable.
Our team takes great care to ensure that each order is securely packed. However, if you receive a damaged item, please inform us within 48 hours of receipt. Kindly provide clear images of the issue to help us resolve it swiftly. If a package is lost in transit, we will investigate the matter with our delivery partner and offer either a replacement or an appropriate resolution based on the situation.
Some items, especially those involving delicate fabrics or bundled garments, may require specific handling instructions. Any such details will be clearly indicated on the respective product pages to keep you informed before placing your order.
For any shipping or delivery-related concerns, our customer support team is available to assist you. Please contact us via email at zenswiftcraft@gmail.com, and we will respond promptly to address your needs.
Thank you for choosing Pastelbliss. We look forward to serving you with care and commitment throughout your journey with us.