This website is managed by Zenswift Craft. Whenever we use terms like “we,” “us,” or “our,” it refers to Pastelbliss. Similarly, when we mention “you” or “your,” we’re talking about you, our valued customer. At Pastelbliss, we strive to ensure your satisfaction with every order. However, we understand that there may be occasions when a product may not meet your expectations. In such cases, our return and refund policy is designed to be simple, clear, and customer-friendly.
If you wish to return an item, we offer a convenient return option within 48 hours of receiving your order. To be eligible for return, the product should be unused, undamaged, and returned in its original condition and packaging. All tags, labels, and invoices should be intact to complete the return process successfully. We advise customers to retain the original packaging until they are satisfied with their purchase.
You can request a return by emailing us at zenswiftcraft@gmail.com within 48 hours of delivery. Alternatively, you may log in to your account on our website and select the return option for the item. Once we receive your request, our customer support team will guide you through each step of the process to make it as smooth as possible.
After the returned product reaches us and passes our quality verification, we will process your refund. Refunds are usually initiated within 5 to 7 business days and credited back to the original mode of payment used during the purchase. Our aim is to make the refund process transparent and timely so that you can shop with confidence.
We process refunds only for items that meet our return standards. Products that show signs of wear and tear, damage, or any kind of misuse may not qualify for a refund. We appreciate your understanding as this helps us maintain the highest standards of product quality for all our customers.
For reasons of hygiene and product care, certain categories of products are non-returnable. These include:
Innerwear and Lingerie: Due to hygiene protocols, these cannot be returned.
Swimwear and Activewear: As these items come in close contact with the skin, returns are not accepted.
Customized or Personalized Products: Items made to order or tailored specifically for you are not eligible for return or refund.
Clearance Products: Items sold under clearance or marked as final sale cannot be returned.
Should you have any questions or need support during the return process, our customer care team is always ready to help. You can contact us anytime at zenswiftcraft@gmail.com, and we’ll be happy to assist you in resolving your queries efficiently.
Thank you for shopping with Pastelbliss. We appreciate your trust and are committed to offering a smooth, secure, and satisfying shopping experience every time.