This website is managed by Zenswift Craft. Whenever we use terms like “we,” “us,” or “our,” it refers to Pastelbliss. Similarly, when we mention “you” or “your,” we’re talking about you, our valued customer. We understand that there may be instances when you might need to cancel your order, and we aim to provide a smooth and hassle-free cancellation process while maintaining efficiency in order handling. 

Eligibility for Cancellation 

Orders are processed swiftly to ensure timely delivery. As a result, cancellation is only possible if the order has not yet been processed or shipped. Once an order enters the packing or dispatch stage, it can no longer be canceled. We advise reaching out as early as possible if you wish to make any changes or cancel your order. 

Please note the following exceptions: 

Customized or Personalized Products: These items cannot be canceled once production has started, as they are tailored specifically for you. 
 

Orders with Promotional Pricing: Certain offers or discounted items may follow different cancellation terms, which will be indicated at the time of purchase. 
 

If you are unsure whether your order qualifies for cancellation, feel free to log into your account or contact our support team for clarification. 

Steps to Cancel Your Order 

Canceling your order can be done easily through your online account. Please follow the steps below: 
 

• Log in to your account on Pastelbliss. 
• Navigate to the ‘Order History’ section. 
• Select the order you wish to cancel. 
• Choose the ‘Cancel Order’ option and follow the on-screen instructions. 

If you're unable to access your account or prefer assistance, our support team is happy to help. Just make sure to contact us before the order is packed or dispatched. 

Refund Procedure for Canceled Orders 

Upon successful cancellation, we will initiate the refund to your original mode of payment. Most refunds are processed within a few business days, though the exact time may vary depending on your bank or payment service provider. You will be notified once the refund is initiated, and our team will be available to assist in case you need further updates or clarification. 

Need Support? We're Here for You 

If you have any concerns or need help regarding order cancellations, feel free to get in touch with our support team at zenswiftcraft@gmail.com. We are committed to providing timely responses and ensuring your experience remains smooth from start to finish. 
 

Thank you for choosing Pastelbliss. Your trust and satisfaction are our priorities, and we are always here to help make your shopping journey worry-free.